REFUND AND CANCELLATION POLICY

Last Updated: October 8, 2026

Thank you for choosing Promolider LLC. We strive to provide high-quality digital learning experiences and software tools. Please read this policy carefully regarding refunds, cancellations, and digital subscriptions.

1. DIGITAL COURSES AND MASTERCLASSES (7-DAY MONEY-BACK GUARANTEE)

We offer a 7-day unconditional money-back guarantee for all digital courses, masterclasses, and info-products purchased directly on the Promolider LLC marketplace.

• Refund Window: You must request your refund within 7 calendar days from the date of initial purchase.
• Eligibility: To be eligible, your access must not show abusive consumption (e.g., downloading or completing 100% of the material prior to requesting a refund).
• Process: Email your refund request to informacion@promolider.org with your transaction details and account email.

2. SAAS SUBSCRIPTIONS AND MEMBERSHIPS

For SaaS platform access, Creator tools, and monthly/annual recurring memberships:

• Cancellations: You may cancel your active subscription at any time through your account settings or by contacting customer support. Cancellation will stop future auto-renewals.
• Subscription Refunds: Subscription payments already processed are non-refundable for past periods. You will retain full access to platform features until the end of your current billing cycle.

3. PROCESSING OF REFUNDS

Once approved, refunds are issued using the original method of payment within 5 to 10 business days, depending on your card issuer or banking institution.

4. CHARGEBACKS AND DISPUTES

If you experience any billing issues or discrepancies, we strongly encourage you to contact Promolider LLC support directly before contacting your bank. Unauthorized chargebacks will result in immediate suspension of account access.

5. CONTACT INFORMATION

For questions or refund requests, please contact:

Promolider LLC
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: informacion@promolider.org